FREQUENTLY ASKED QUESTIONS
We specialize in all day-to-day needs like coin purses, water bottles, character pens, neck pillows, coffee mugs, pencil pouches, notebooks, pencils, colour pencils, soap dispensers, flasks, scented candles, optical cases, shopper bags, eye masks, soft towels, humidifiers that have knowingly or unknowingly become a part of our daily lives at home, office, school or college. We make sure that you have plenty of variations to choose from. We constantly keep adding to this list of products to make your shopping experience a joyous one.
With affordable pricing, attractive offers, and 100% genuine products, we will leave you pleasantly surprised. Each DFO India product is unique and will make you go 'wow'!
You will receive an email and SMS on order confirmation. Please contact us if you don't - email@example.com / +91 99712 87287.
We normally ship all orders within 4 - 7 business days. Final delivery time will vary based on delivery location. For further details, please check Shipping & Delivery
Transit and delivery time may vary depending on your location and the items ordered. We'll send you a link to track the status of your order.
We offer free shipping on all orders.
An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with us immediately.
Send us an email to firstname.lastname@example.org and we will look into it right away!
Our products are simply awesome and buying one is just not enough! You can place bulk orders by contacting us at email@example.com or +91 99712 87287. We offer customization as well.
Unfortunately, invoices are mandatory due to government regulations.
In the event that you receive a damaged product, please initiate a return or reach out to us on firstname.lastname@example.org and we will resolve the issue to your satisfaction.
Before your order if shipped, you can send a request to email@example.com or call us +91 99712 87287. After the order has been shipped, it cannot be cancelled.
You can return certain products, up to 2 days from the date of delivery, you can send a request to firstname.lastname@example.org or +91 99712 87287. The returned product should be in its original packaging and in the same unused condition as received.
You can replace all items that will be accepted only for damaged / defective issues. You need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement.
DFO India has self ship policy for returning and exchange of a product. Since we do not have a reverse pick up facility, we would request the customer to self-ship the product to us. When we would receive the product then only we can initiate the process of return or exchange. The expense of the self-shipping would entirely be borne by the customer.
Please mail the item(s) to the address below:
- A-37, Vivek Vihar Phase 2, Vivek Vihar II, Pocket A, Jhilmil Colony, Delhi, 110095
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
- The item(s) are unused, unsoiled and unwashed.
- The packaging is intact.
- They are returned within 7 days from the dispatch date.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.
You can only exchange your item within 7 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.
Refunds will only be processed for damaged or defective products either for paid or COD orders. Please note the shipping charge of Rs. 75 where applicable will not be refunded.